30-Day Return Policy with 20% Restocking Fee for Unopened, Unused Items
We at Chokogear.com are dedicated to ensuring your satisfaction with our products. Please take a moment to familiarize yourself with our 30-day return policy:
- Eligibility Criteria for Returns:
- Items must be returned within 30 days of the delivery date.
- Only unopened and unused items will be accepted for return.
- Items must have all original labels, tags, and packaging fully intact.
- A proof of purchase, such as a receipt or order confirmation, is required for all returns.
- Return Process:
- Initiate the return process by contacting our Customer Service team at email@example.com or 705-526-2248 EXT. 234 within 30 days of your delivery.
- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) or a return shipping label, which is necessary for processing your return.
- Restocking Fee:
- All eligible returns are subject to a 20% restocking fee.
- The restocking fee will be calculated based on the original purchase price of the item.
- This fee is intended to cover handling, inspection, and repackaging costs associated with processing returns.
- Return Shipping:
- Customers are responsible for all shipping costs associated with returning the item.
- We recommend using a trackable shipping method to ensure the safe and traceable return of the item.
- Refund Process:
- Once we receive and assess the returned item, we will process your refund, minus the applicable 20% restocking fee.
- Refunds will be issued using the original payment method used for the purchase.
- Please allow 3-5 business days for the refund to reflect in your account.
- Customized, personalized, or special-order items cannot be returned unless they are defective or damaged upon receipt.
- Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please notify our Customer Service team immediately.
- We will guide you through the process of returning the item and offer a replacement or refund, including any applicable shipping charges.
- Contact Us:
For any inquiries or concerns regarding our return policy, please don't hesitate to reach out to our Customer Service team at 705-526-2248 EXT. 234
By making a purchase with Chokogear, you acknowledge and agree to adhere to this return policy. We appreciate your trust in our products and services.